Director of Data Services and Intelligence – Telecommute

at UnitedHealth Group
Location Minnetonka, MN
Date Posted November 13, 2021
Category Default
Job Type Full-time


UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

The Director of Data Services and Intelligence leads the full suite of data services offered across all brands and business processes at UHOne.  These services include standard business reporting, ad hoc reporting, self-service analysis and reporting, VIP reporting, business controls reporting, Machine Learning and business integration services requiring data support.  The Director of Data Services will lead the delivery of these services across Sales, Marketing, Finance, Actuarial, Claims, Customer Service and M&A.  Also included in the scope of this role is the enablement of strategic platforms including the enterprise warehouse, data lake, cloud-based machine learning platform, strategic data streaming and the self-service data market.  The Director of Data Services and Intelligence reports to the VP, Digital Commerce Strategy and Solutions with the following goals and responsibilities:           

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.


Primary Responsibilities:              

  • Maintain integrity in all human resource responsibilities inclusive of performance and people management, career development and professional responsibility 
  • Place human development and management fundamentals as the top priority of your role 
  • Define the DSI line of services for the UHOne organization with clear scope definitions and service level commitments
  • Establish strategic roadmap for service line enablement and align with business owners and customers setting clear expectations around data access and availability
  • Liaise with the business leaders to determine operational reporting and analytics gaps and opportunities across all business processes 
  • Establish data and reporting improvement roadmaps for each business area   Commit these roadmaps to execution plans      
  • Define and deploy a demand management process capturing business reporting requirements 
  • Manage the supply and demand for departmental resources and ensuring business priorities are addressed in proper order and customer expectations are properly set on estimated delivery dates 
  • Migrate the organization toward the self-service data market by automating the delivery of data from our operational systems to a decision support and analysis platform for executive, power user and business analysts
  • Drive an enterprise data literacy program raising the organizational competencies around business data and associated dictionaries and tools 
  • This must include a standard curriculum training the organization on tools, data products and the self-service data market     
  • Establish subject area data models to drive clarity and consistency in data sourcing, data dictionaries and reporting 
  • Make data dictionaries available for business users in a digestible format
  • Define and implement the long-term data warehousing strategy integrating operational data sources into a physical or virtual environment  
  • Explore enterprise offerings such as snowflake as a low cost, cloud-based option to achieve this outcome
  • Define and implement the Machine Learning environment in the cloud leveraging standard ML services offered in the cloud and extending these services with advanced modeling capability and reusable libraries of models targeted at real business problems and opportunities
  • Define and implement the data lake and consumer data platform (CDP) required to drive targeted marketing, lead generation, personalized experiences and customer persistency/retention tactics
  • Define and deploy Keystone data streaming capabilities to drive effective in data delivery and quality across the ecosystem
  • Collaborate with the Capability Management Team to define opportunities for applying intelligent automation through process mining, robotic process automation and machine learning
  • Establish a governance model controlling the evolution of the data models, related data assets, data quality and clear data ownership across the organization      
  • Provide digital sales and marketing detailed ROI and ROAS models to track marketing spend and associated outcomes 
  • This includes end to end tracking of marketing campaign performance and the consumer journey 
  • Provide recommendations for optimization of conversion and ad spend by dimensions such as product, channel and producer class/type 
  • Maintain compensation programs for sales agents and enhance these programs as needs evolve Over time work with senior leadership to transition thee and other business reporting responsibilities back into the respective business process areas
  • Provide on-going data and reporting support for broker contests and incentive programs in collaboration with field producer management team
  • Manage multiple agile teams within the UHOne operating model driving future planning Increments 
  • Participate in PMC forums as appropriate as the subject area leader for data across all value streams  
  • Leverage relationships with Optum IT services to ensure we leverage enterprise physical, digital and intellectual assets to accelerate our progress and remain cost effective   
  • Maintain a healthy and productive work environment advocating the core business values of United HealthCare supplemented with the UHOne commitment to learning and thinking time
  • Become and industry recognized leader in digital attending and speaking at conferences representing UHOne and United Health 
  • Build the company brand with your presence along with your team’s brand 
  • Maintain integrity in all human resource responsibilities inclusive of performance and people management, career development and professional responsibility
  • Perform other duties as assigned and participate in leadership and management forums for which your leadership presence is required


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate degree or equivalent experience
  • Data Science Degree
  • 15+ years of experience in data analytics
  • 10+ years of experience in department/people management
  • 10+ years of experience in management large departments of data professionals (20 - 40)
  • 5+ years of experience in turning data into insights
  • 5+ years of experience in Azure Machine Learning or Equivalent ML environment
  • Background in Sales and Marketing Reporting

Preferred Qualifications:

  • Master’s Degree
  • Excellent Communication Skills
  • Excellent Negotiating Skills
  • Excellent Collaboration Skills
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary/hourly range for Colorado residents is $110,200 to $211,700. The salary/hourly range for Connecticut/Nevada residents is $110,200 to $211,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.     

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   

Job Keywords:  data services, data science, data analytics, machine learning, artificial intelligence, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote