Artificial Intelligence Jobs - Director of Operational Analytics - Franklin, TN, 1564

at UnitedHealth Group
Location Franklin, TN
Date Posted November 20, 2020
Category Default
Job Type Full-time

Description

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)


Optum Advisory Services is seeking an experienced analytics expert to serve as the Director of Operational Analytics of the newly established Analytics Center of Excellence (COE).  This role is responsible for leading global talent to deliver best-in-class insights to a rapidly expanding set of clients.  The creation, optimization, and deployment of insights will require effective leadership of a diverse set of analytical talent including clinical analysts, operations experts, strategy analysts, other healthcare domain experts, and many other types of subject matter experts. 

In addition to guiding global talent, the Director of Operational Analytics will be responsible for driving actionable insights, adherence to best practices, and delivery of client value.  Moreover, this role will create operating frameworks that ensure analytical content is efficiently created, carefully maintained, and thoughtfully distributed.  This person will lead the analytically focused delivery integration of analytics between clients and Optum analytical teams, including hiring and management of personnel, designing and deployment of unified standards, ensuring fulfillment of customer needs, and the overall quality of deliverables. The Director of Operational Analytics should strive to continuously improve the quality and effectiveness of deliverables as well as the efficiency and scalability of the processes to produce value for clients. 

Primary Responsibilities:
  • Improving and maintaining client satisfaction
    • Partner with the managing director of the COE and client leaders to optimize the value of analytics within client organizations
    • Create plans and accountability to ensure that analytical delivery teams are generating value for each partner organization, meeting expectations, and achieving stated goals
    • Support the management of client satisfaction and NPS scores for all clients
    • Seamlessly Implement changes and updates in collaboration with onsite client teams
    • Provide leadership for the COE analytics team that creates and maintains a framework for effective analytical delivery
  • Delivering best-in-class insights & analytics
    • Provide leadership for the analytics delivery teams to harness the value of talent and processes to deliver high-quality analytics
    • Identify areas of opportunity to deliver scalable analytics, including Optum-built enrichments and machine learning models, across multiple client partners
    • Channel diverse perspectives to craft elegant solutions to complex analytical challenges
    • Continuously refine delivery techniques to push the boundaries of analytical effectiveness
  • Expanding efficiency & cost effectiveness
    • Create efficient processes that move efforts toward automation and ensure that COE analytical delivery staff are working at top-of-license
    • Promote standardization, documentation, scalability, and process enhancements to achieve quality and efficiency gains
    • Deliver cross-client optimization that creates economies of scale
  • Creating an engaging culture
    • Lead the hiring process for the analytical delivery team that expands the diversity of subject matter expertise, skills, knowledge, and talent needed to solve the ever-changing analytical needs of client partners
    • Roll out new quality processes and build the competencies for the analytical delivery in new or evolving client technology platforms
    • Implement and facilitate an effective decision-making framework that emphasizes agility, effectiveness, and engagement
    • Support career pathing and professional development within the analytical delivery teams of the COE
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • Bachelor's Degree (preferably in analytics, informatics, healthcare administration, operations leadership, mathematics, finance, or related field)
  • Minimum of 8+ years of health system analytics professional experience (e.g., business intelligence, program / product management, healthcare operations, clinical optimization, data science, machine learning, artificial intelligence, and / or healthcare financial modeling)
  • Minimum of 5+ years of translating operational needs into actionable analytics using complex business logic, models, analytical methodologies, or algorithms to create new insights
  • Minimum of 3+ years of experience leading analytical delivery teams
  • Willingness to travel up to 10%
Preferred Qualifications:
  • Master's Degree (preferably in analytics, business, mathematics, finance, information technology, computer science, healthcare administration, operations leadership, or related field)
  • Advanced Certifications (preferably in analytics, analytical platforms, business, human organizational development, information systems, data science, machine learning, artificial intelligence, product development, Agile, project management, process improvement, or related areas)
  • Strong working knowledge of healthcare analytics and background in healthcare organizations
  • Depth of experience and proven track record creating and promoting analytics-based decision making within healthcare organizations
  • Experience and credibility interacting with analytics and technology leadership
  • Ability to support numerous concurrent client initiatives or projects
  • Ability to communicate complex concepts verbally and in writing
  • Ability to lead socialization and consensus building efforts for innovative solutions
  • Health system analytics professional experience, with extensive focus in most of the following areas:
    • advanced analytics including machine learning and artificial intelligence
    • analytical storytelling
    • program/product management
    • data science
    • data enrichment
    • business intelligence
    • user requirement translation
    • health system strategy & value-based care transition
    • health care operations
    • health system financial models
    • health system revenue cycle analytics
    • clinical optimization
  • Experience leading large analytical organizations
  • Analytics related experience with common data systems used by health care delivery systems (e.g. EHR, patient management, claims adjudication, financial, workforce management, care management, etc.)
  • Experience leading content creation efforts within common reporting and business intelligence platforms (e.g. Power BI, Qlik, Tableau, MicroStrategy, Crystal Reports, etc.)
  • Experience creating, training, and deploying machine learning models
  • Experience producing complex business logic, models, analytical methodologies, or algorithms to create new insights
  • Experience working with industry standard data storage systems to manage big data needs that power analytics (e.g. relational and non-relational data stores)
  • Experience working with cloud based analytical platforms
  • Experience leading cross-functional efforts, with proven success in creating healthcare analytics
  • Experience building dynamic analytical teams, creating broad analytical capabilities, and managing sophisticated analytical platforms
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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